Return Policy – Morgeana.shop
1. Eligibility for Returns
You may request a return within 14 days of receiving your order, provided that:
- The product is unused and in its original condition.
- The product is returned in its original packaging with all accessories.
- Certain items cannot be returned such as personal care products, food items, earrings, and custom-made items.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Beauty & Personal Care products
- Food & Beverages
- Hygiene-sensitive items such as earrings
- Custom-made products such as:
- Marble cut to customer measurements
- Pergolas built based on custom dimensions
- Custom-made kitchens, wardrobes, and dressing rooms
- Any item specially customized in size, color, design, or layout
3. Custom-Made Orders Policy
- Once measurements, design, materials, and final invoice are approved, the order cannot be canceled or refunded.
- Replacement or repair is only available in cases of:
- A clear manufacturing defect
- Specifications that do not match the approved order
- If damage occurs during transport or installation by our team, repair or replacement will be provided free of charge.
- The customer must ensure proper site access. Additional charges may apply if installation is delayed due to site conditions.
4. Return Process
- Submit your return request through your account or via WhatsApp customer service.
- Our team will review the request and arrange pickup.
- Refunds are processed within 5–7 business days after inspection.
5. Refund Options
- Refund to the original payment method
- Store credit in the Morgeana Wallet
- Exchange for another product (if available)
6. Damaged or Wrong Items
- You must report the issue within 48 hours of delivery.
- Clear photos or videos must be provided.
- We will replace the item free of charge or issue a full refund.
7. Shipping Fees
- Return shipping fees may apply unless the return reason is:
- Wrong item delivered
- Damaged product
- Manufacturing defect
8. Contact Us
📞 +20 100 430 0002
📧 support@morgeana.shop
🌐 www.morgeana.shop
